Clik here to view.
Proving you that online communities in health care really work!!
I thank God that I seldom visit hospitals or other health care providers. But when I have to be there (or have to visit loved ones) the environment creates a feel of back to the past (sometimes even...
View ArticleClik here to view.
Social Media based Customer Experience Strategy
Again tools are secondary as stated before. People and process are dominant. Found at http://www.customerthink.com/blog/social_media_based_customer_experience_strategy Jul. 06, 2009 By Axel Schultze,...
View ArticleClik here to view.
Reading Vanessa DiMauro’s Social Media =Organizational Change! @Social Media...
Image by ♥♥peppersmom♥♥ via Flickr Social Media Today | Social Media =Organizational Change!. Online communities are not neutral. They fundamentally change the nature and way a company does business....
View ArticleClik here to view.
Read this: The Changing Role Of The Customer In Business @CustomerThink
Image by mikebaird via Flickr The Changing Role Of The Customer In Business | CustomerThink. The last several years have brought a radical change in the relationship between the customer and business...
View ArticleClik here to view.
Why PR’s Future May Not Look Like PR
Being a believer that pr, marketing, communication and customer serve will converge and start acting as communication hubs, I liked this post. Hope u do 2! Why PR’s Future May Not Look Like PR |...
View ArticleClik here to view.
Building the business case for online communities
Some of my recent posts deal with business cases. The post included here may give you further insights!! Source: http://blog.freshnetworks.com/2009/05/building-the-business-case-for-online-communities...
View Article
